There is no shortage of work truck rental or fleet management services companies in Ontario. A quick search on Google will pull several big-name brands. But well-known brands do not necessarily mean they are a better choice for your business. Here are a few tips when evaluating vehicle rental companies:
How long have they been in business?
The longer a rental company has been operating the more experience they will have in running their business and recognizing the needs of their customers. Typically, companies that have been around for a decade or more will also have more experienced and knowledgeable managers that can give you sound advice regarding your fleet needs. They would also have established processes in place that makes dealing with them more efficient.
Do they have good ratings or reviews?
Look up Better Business Bureau and see if there have been complaints against the rental companies you are considering. You can also have a better understanding of the company culture and how they treat employees by visiting Glassdoor.com. Disgruntled employees are not a good sign and may reflect how the company handles customer service. Dig into blogs of industry experts and post questions on online forums. Social media comments can also reveal if a company is treating their customers well.
Are they diligent in complying with regulations?
Commercial truck rental companies are required to strictly comply with federal, provincial, or even local regulations. Operators of trucks and buses plated in Ontario require a Commercial Vehicle Operator’s Registration (CVOR). They also need to obtain an annual or semi-annual inspection certification and the driver needs the appropriate licence for the type of vehicle he will be driving. Check with the leasing company if they have updated licences and insurance policies.
Do they invest in training their drivers?
Ask fleet managers if they conduct regular trainings to educate their drivers on safety regulations and safety practices. Successful candidates should then undergo an orientation program to ensure that quality standards are maintained. Training should cover everything from driver safety policies, learning the latest handbooks, and establishing performance expectations. Potential risk factors should be identified and addressed quickly. Drivers should be kept updated on best practices through regularly conducting seminars.
Are they provide prompt vehicle servicing?
Make sure that your truck rental company provides adequate support if you leased vehicle breaks down. Find out if they have well-equipped repair shops around your area or would have partners that can immediately assist you, and what they offer regarding emergency on-site servicing to reduce downtime. They must have professionally-trained and certified technicians who can fix the vehicle. Reputable fleet management services companies work closely with the vehicle manufacturer so that they can maintain their vehicles according to the manufacturer’s specifications.
Do they offer Telematics?
Telematics help businesses run their fleets more efficiently and monitor vehicle performance data in real time. Sensors collect huge amounts of data to create a detailed profile of a driver based on specific measures such as speeding, rapid acceleration, harsh braking and cornering. This information can be utilised to help operators evaluate their drivers and provide feedback towards improving their skills.
Telematics can save the company money by reducing idling time that translates to fuel savings. Fleet managers can inform drivers on the best detours and rerouting to avoid heavy traffic areas. When drivers are aware that they are being monitored, they tend to be more mindful in adhering to company and regulatory standards. This is especially useful in preventing accidents.
The next time you are looking for fleet management services companies, don’t overlook the smaller players. They can offer cost savings of as much as 20% percent less than big chains. As long as you exercise due diligence and find a reliable partner, it can mean significant cost benefits to your business.
Do you need customized work trucks? Contact us at 1-877-479-1388 or email Steve Gruber at firstname.lastname@example.org for your car, truck or fleet rental and no-term leasing needs. We have locations in Hamilton, Selkirk & Niagara and service all of Ontario through our partner network. With a fleet of over 800 vehicles and growing, Thomas Solutions has a wide array of work vehicles for lease or rent, and an expert team that provides fleet management services for large industrial firms.