Whether you are working for or running a company that needs a dependable fleet of vehicles, the task of selecting a good fleet management company may be a daunting one. To properly identify the right one for you, a lot of things must be considered to make sure that you are getting the most bang for your buck. With that in mind, here are a few fleet management tips that could help you select a reliable fleet management company.
Check their ratings and feedback from customers
When selecting from a wide variety of options, you shouldn’t only look for the lowest bidder but also look for signals that the company is reputable and trustworthy. A fleet management company that is seasoned and understands the customer’s needs is important when dealing with the challenges of fleet rental.
Customer feedback is a good predictor of a company’s performance because more often these are honest assessments of their service. A quick search through the web for blogs or professional reviews by industry experts can help you better understand what you’ll be in for when negotiating a rental. Social media sites like Facebook and Twitter can also give you key insights on people’s impression of a particular company regarding the quality of their services.
Make sure their certifications are updated
Once you have narrowed your search, check for certifications that show that the fleet management company is fully compliant with government regulations. It may not seem that important if they are offering an irresistible rate, but knowing how careful a company is with maintaining their certifications proves their professionalism and their commitment to abide by the law for your safety. Things like updated licenses, support certifications, and updated insurance policies ensure that you are protected by the law.
Evaluate their customer support team
Time is money and you need a company that is responsive when it comes to providing assistance when you need it. They should have professional technicians readily available who can quickly and efficiently assess vehicle problems. They should also have enough service centres around your area of operations, so you can turn in your rental vehicle for assessment and repair whenever necessary. They should be able to offer a replacement vehicle to minimize downtime that may negatively affect your bottom line.
Assess how flexible they are in meeting your needs
Every customer is different so it’s important to find a fleet management company that is flexible in customizing the agreement contract to suit your business needs. Whether it be the willingness to change vehicle rentals or the ability to scale down or scale up the number of vehicles needed, a company that is able to accommodate your requests will differentiate it from mediocre ones. They understand that the economic climate can be uncertain and there may be times when unforeseen factors may require changes in the agreement. They value you as a customer and are willing to go the extra mile to foster good relations and make sure you bring them repeat business.
Contact us at 1-877-479-1388 or email Steve Gruber for your truck or fleet rental, leasing and maintenance needs. With a fleet of over 800 vehicles and growing, Thomas Solutions has a wide array of work vehicles for lease or rent, and an expert team that provides fleet management services for large industrial firms. We service all of Southern Ontario from our locations in Hamilton, Selkirk & Niagara, as well as through our growing list of service partners